Steve Peters Hayle Plumber is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy may be updated occasionally. You should check this page from time to time to ensure you are happy with any changes.
Information We Collect
We may collect and process the following information when you contact us or use our services:
- Name
- Address
- Contact telephone or mobile number
- Email address
- Details relating to the plumbing work requested or carried out
- Invoicing and payment information
- Any additional information you choose to provide when communicating with us
We do not collect unnecessary or excessive information.
How We Collect Your Information
We collect information in the following ways:
- Directly from you in person, by telephone, by email, or through our website contact form
- Through invoicing and accounting processes
- Through any future online booking or enquiry systems
Why We Collect Your Information
We collect personal information for the following purposes:
- Responding to enquiries
- Providing plumbing services
- Preparing quotes and invoices
- Maintaining accurate records for accounting and tax purposes
- Contacting you about work, appointments, or follow‑up information
- Sending occasional service‑related updates (only where appropriate)
We do not use your information for unrelated marketing.
Legal Bases for Processing
We rely on the following lawful bases:
- Contract – when processing is necessary to provide quotes, carry out plumbing work, or manage appointments
- Legal obligation – for maintaining financial and tax records
- Legitimate interests – for general communication and business administration
- Consent – if you request or agree to receive optional updates
How Your Information Is Used
Your information is used only for:
- Communication regarding work
- Preparing and sending invoices
- Maintaining service records
- Managing appointments and follow‑up visits
We do not sell or lease your personal information.
Who Your Information Is Shared With
We only share your information when necessary, such as:
- With our accountant for financial record‑keeping
- With trusted service providers (e.g., email or website hosting) who process data securely on our behalf
- When legally required (e.g., HMRC)
We do not share your information with third parties for marketing.
Data Storage and Security
We take reasonable steps to keep your information secure, including:
- Secure email systems
- Password‑protected devices
- Restricted access to records
- Secure accounting software
We keep personal data only for as long as necessary to meet legal, tax, and business requirements.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Object to or restrict certain types of processing
- Withdraw consent where consent is used
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests are free of charge unless manifestly excessive.
To exercise your rights, email enquiries@stevepeters-hayleplumber.co.uk.
Cookies and Website Information
If our website uses cookies or tracking tools in the future, we will update this policy to explain:
- What cookies are used
- What data they collect
- How you can manage your cookie preferences
At present, the website does not use tracking cookies beyond those necessary for basic functionality.
Contact Details
Steve Peters Hayle Plumber
8 Amal‑an‑Avon
Pentewan
Phillack
Hayle
Cornwall
TR27 4DD
Telephone: 01736 756760 / 07966 681710
Email: enquiries@stevepeters-hayleplumber.co.uk